1. Introduction
At POLICYCLAIM SOLUTIONS, we understand that submitting an insurance claim involves sharing personal, financial and sometimes sensitive information.
We are committed to protecting your privacy and maintaining the confidentiality and security of all information entrusted to us.
This Privacy Policy explains how we collect, use, store, protect, share and eventually dispose of your personal information when you use our website or engage our claims assistance services.
We respect your privacy and will handle your information responsibly and only for legitimate purposes associated with assisting you with your insurance claim.
2. Information We Collect
When you submit a claim enquiry or request our assistance, we may collect the following information:
- Full name and contact details.
- Email address and telephone number.
- Insurance provider's name.
- Existing insurance claim number, where applicable.
- Incident date and approximate time.
- Details and circumstances of the incident.
- Photographs, videos and supporting documents.
- Information relating to vehicle, property or health claims.
- Relevant correspondence with your insurance provider.
- Other information reasonably required to assess, prepare or assist with your claim.
We only seek information that is relevant and reasonably necessary for providing our services.
3. How We Use Your Information
Information provided to POLICYCLAIM SOLUTIONS may be used for the following purposes:
- Reviewing and understanding your claim.
- Assisting with claim preparation and documentation.
- Identifying relevant supporting evidence.
- Communicating with you regarding your claim.
- Assisting with correspondence with your insurance provider.
- Following up on outstanding claims.
- Assisting with claim-related queries and disputes.
- Providing administrative and claims support services.
We will not use your personal information for unrelated purposes without an appropriate legal basis or your consent, where required.
4. Confidentiality and Privacy
We treat all information submitted by our customers as private and confidential.
We do not sell, rent, trade or commercially distribute your personal information to third parties.
Your personal information and claim documents will only be accessed by authorised individuals who require that information to perform their responsibilities in connection with your claim or the operation of our services.
We take reasonable steps to prevent unauthorised access, disclosure, alteration, loss or misuse of your information.
5. Sharing Information With Insurance Providers
To assist with the handling of your insurance claim, it may be necessary to share relevant information with your insurance provider.
This may include:
- Your personal and contact details.
- Your insurance policy and claim reference.
- Incident descriptions and supporting information.
- Photographs and evidence relating to the incident.
- Relevant claim forms and correspondence.
- Other documents reasonably required for claim assessment or processing.
Such information may be shared when requested or required by your insurance provider for legitimate claim-related purposes, and subject to your instructions, applicable authority and legal requirements.
We will endeavour to ensure that only relevant information necessary for the claim is disclosed.
We will not routinely share your information with unrelated businesses, marketing organisations or other third parties.
6. Customer Authority and Consent
Before acting on your behalf in dealing with an insurance provider, we may request your written authority.
Where applicable, a separate Authority to Act letter will be provided to you by email for your review and signature.
Submitting an online enquiry does not, by itself, constitute formal authority for POLICYCLAIM SOLUTIONS to represent you or access your insurance records.
We will respect the scope and limitations of any authority you provide.
7. Data Storage and Security
We take reasonable technical and organisational measures to safeguard the personal information and documents entrusted to us.
These measures may include:
- Restricted access to customer information.
- Secure storage of electronic records.
- Password-protected systems.
- Appropriate safeguards for uploaded documents.
- Measures to prevent unauthorised access or disclosure.
Although we take reasonable precautions, no electronic storage or internet transmission system can be guaranteed to be completely secure.
8. Data Retention and Destruction
POLICYCLAIM SOLUTIONS follows a data retention and disposal approach designed to ensure that customer information is not kept longer than necessary.
Personal information, claim documents, photographs and supporting records will be retained only for the period reasonably required to:
- Provide the requested claims assistance.
- Complete relevant claim-related activities.
- Resolve outstanding enquiries or disputes.
- Meet applicable legal, regulatory or record-keeping obligations.
Once the applicable retention period has expired and the information is no longer required for a legitimate purpose, we will take reasonable steps to securely delete, destroy or permanently anonymise the information.
Where information must be retained to meet legal obligations or resolve an outstanding matter, it may be kept for the additional period required.
9. Customer Rights
Subject to applicable laws, customers may:
- Request access to their personal information.
- Request correction of inaccurate or incomplete information.
- Ask questions about how their information is being used.
- Request deletion of information that is no longer required or legally necessary to retain.
- Withdraw consent for certain processing activities, where applicable.
- Raise concerns about the handling of their personal information.
Requests can be submitted through our website or by contacting us directly.
10. Cookies and Website Information
Our website may use cookies and similar technologies to improve website functionality, understand website usage and enhance the customer experience.
Cookies may collect technical information such as browser type, device information and website interaction data.
You may manage or disable cookies through your browser settings, although some website functions may be affected.
11. Third-Party Services
Our website or claims assistance operations may rely on third-party service providers for hosting, email communication, file storage or website functionality.
Where such providers process customer information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security safeguards are in place.
12. Changes to This Privacy Policy
POLICYCLAIM SOLUTIONS reserves the right to update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable privacy requirements.
The latest version will be published on our website, together with its effective date.
13. Contact Us
If you have any questions, concerns or requests relating to your personal information, privacy or data security, please contact us through our website.
POLICYCLAIM SOLUTIONS
Website: PolicyClaim.Solutions
Email: handlemyclaimnz@gmail.com
Let us handle your claims, You deal with life!
By submitting information through our website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, stored and shared for the purposes described above. Where consent is required by applicable law, it will be obtained separately.