Private and secure
Claims support, made simpler

Insurance claims giving you a headache?

Confusing forms, missing documents, slow updates, and back-and-forth with your insurer can make a tough situation harder. We help with paperwork, documentation, follow-ups, and disputes so you can focus on what matters.

Let us handle your claims, You deal with life! Get Claim Support
PolicyClaim Solutions advertisement: an elderly couple receiving help from a claims agent, with support for forms, documentation, insurer communication, delays, disputes and fair outcomes
About us

Experience that helps move claims forward.

We’re a team of insurance professionals with experience across some of Australia’s and New Zealand’s largest insurers. Our background spans claims handling, sales and in-depth product knowledge, as well as working with banks to manage and support their insurance product portfolios.

How it works

Clear support from your first request through to resolution, with updates along the way.

1

You submit your claim request

Tell us what happened and share any useful supporting photos.

2

We keep you updated

Once we’re engaged, we handle the claim and send you a weekly status update via your preferred email.

3

We manage claim queries

After you review and sign the separate authority letter, we can handle claim-related queries with the insurer on your behalf.

4

We work towards resolution

We help the insurer and you progress the claim and work towards closing it sooner.

5

If the claim reaches a deadlock

We can help raise a complaint with the insurer or relevant ombudsman. If the claim is reopened, we’ll support you through the process again.

Claim details

Share what you can. We’ll guide you through what happens next.

* Required fields
1

Your contact details

Enter the name of the primary named insured.

Enter a valid email address.

2

What happened?

Enter the date of the incident.

Enter an approximate time.

Include the key details and anything you think may help (10–3,000 characters).

Please add at least 10 characters about what happened.

Leave blank if you haven’t lodged a claim yet.

Enter your insurance provider.

3

Choose your claim type
Claim type

Choose a claim type.

Choose a claim type to see relevant categories.

Select the category that best fits.

4

Add supporting photos

Only attach images relevant to your claim. Avoid including sensitive documents.

    One or more files are too large or not a supported image type.

    5

    Authority to assist

    Do you give us authority to handle your claim on your behalf?

    Please choose Yes or No.

    Your selection records your request only. We’ll email a separate authority letter for you to review and sign. This form alone does not grant legal authority.
    Your information is handled in line with our privacy practices.

    Form complete

    This demo has checked your entries, but it has not sent or saved your claim. Connect a secure backend and email service before accepting real claim details or photos.

    Demo reference:

    In a live service, if you selected Yes, a separate authority letter would follow by email for you to review and sign. This form alone does not grant legal authority.